Terms of Service

By accessing and using the Platinum Tune website and services, you agree to comply with and be bound by these Terms and Conditions. These terms apply to all visitors, users, and customers using the services provided by Platinum Tune.

Platinum Tune provides automotive ECU tuning services, file processing services, diagnostic assistance, and automotive equipment sales.

Users agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this website by any third party.

Platinum Tune reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. Continued use of the website indicates acceptance of any changes made.

1. Introduction

Platinum Tune is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or customer portal.

By using this website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information when you use our website or services:

Personal Information

This may include:

• Name

• Email address

• Phone number

• Business name

• Billing details

• Account login details

Technical Information

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage statistics

Vehicle or ECU Data

When using our file service portal, customers may upload ECU files or vehicle-related data for processing. These files are used only for providing the requested service.

3. How We Use Your Information

We use your information for the following purposes:

• Providing ECU tuning and file services

• Processing customer requests and orders

• Managing user accounts in the portal

• Providing customer support

• Improving our website and services

• Communicating important service updates

We do not sell or rent personal information to third parties.

4. Data Storage and Security

We take appropriate security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

Customer data and files submitted through the portal are stored securely and used only for the purpose of delivering services.

Access to customer data is restricted to authorized personnel only.

5. Sharing Information

Your personal data may be shared with third parties only when necessary to provide services, including:

• Payment processing providers

• Website hosting providers

• Technical service partners

These parties are required to handle your data securely and in accordance with applicable data protection laws.

6. Cookies

Our website may use cookies to improve user experience and website functionality.

Cookies help us understand how visitors interact with our website and allow us to improve performance and usability.

Users can disable cookies through their browser settings if preferred.

7. Data Retention

We retain personal information only for as long as necessary to provide services and comply with legal obligations.

Customers may request deletion of their personal data where applicable.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of personal data

• Object to certain uses of your data

Requests regarding personal data can be made by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

10. Changes to This Policy

Platinum Tune reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page and continued use of the website indicates acceptance of the updated policy.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Platinum Tune
Website: https://www.platinumtune.com
Email: [email protected]